tag:blogger.com,1999:blog-5435738925121167166.post1285092443815108961..comments2024-03-19T14:28:43.361+00:00Comments on Kitschy Coo: And then I joined The White StripesKitschy Coohttp://www.blogger.com/profile/14498979148251880818noreply@blogger.comBlogger21125tag:blogger.com,1999:blog-5435738925121167166.post-35499307945802977012012-04-19T20:07:07.000+01:002012-04-19T20:07:07.000+01:00booo, that's atrocious. It seriously looks lik...booo, that's atrocious. It seriously looks like they just made you a senior citizen against your will and then charged you to fix it. Which if you think about it, clever clever but quite naughty.Anonymoushttps://www.blogger.com/profile/04966273181741856577noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-77377757265355671982012-03-29T09:29:18.672+01:002012-03-29T09:29:18.672+01:00Oh nooooo! I'm so sorry that you've had a ...Oh nooooo! I'm so sorry that you've had a bad one too. If it's your normal salon but someone else, I would definitely go back in to complain. Probably more likely that they'll be nice than a salon that doesn't know you. Hope you can get it fixed xKitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-23303923741871395142012-03-28T10:40:29.924+01:002012-03-28T10:40:29.924+01:00I have just had exactly the smae experience - cons...I have just had exactly the smae experience - consequences of which I look 10 years older and greyer than before the 'highlights'. I wasn't brave enough to complain (and yes I wondered too why it took 3 hours...)which I should have done - it's a shame because my regular hairdresser is on maternity leave and so I was left at the tender mercy of someone else and up until now (and after 8 years) I have had no complaints. Will be purchasing all over colour from Tescos at the weekend.....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-91758015658845733652012-03-24T22:35:54.560+00:002012-03-24T22:35:54.560+00:00You should send a copy of the complaint letter to ...You should send a copy of the complaint letter to your local papers too. That's awful customer care. :-(Adyhttps://www.blogger.com/profile/14111166923424161393noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-82610873753125785072012-03-23T20:45:44.435+00:002012-03-23T20:45:44.435+00:00I'm writing a complaint letter tonight... I wo...I'm writing a complaint letter tonight... I would be surprised if they care though!Kitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-86165019372483018422012-03-23T20:44:23.323+00:002012-03-23T20:44:23.323+00:00That's a helpful link, thank you!That's a helpful link, thank you!Kitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-36989414531987699652012-03-23T14:45:11.850+00:002012-03-23T14:45:11.850+00:00I'm in disbelief that they charged you to fix ...I'm in disbelief that they charged you to fix THEIR mistake. Please keep us updated...Cindyhttps://www.blogger.com/profile/17538128071032666452noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-15164683564274932642012-03-23T12:27:37.103+00:002012-03-23T12:27:37.103+00:00I mean NOT done with reasonable care! sorry!I mean NOT done with reasonable care! sorry!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-6515096108027459472012-03-23T12:26:42.756+00:002012-03-23T12:26:42.756+00:00Hi Amanda,
You are entitled to have a service put...Hi Amanda,<br /><br />You are entitled to have a service put right without charge if it has been done without reasonable care:<br /><br />http://www.adviceguide.org.uk/scotland/consumer_s/consumer1_buying_goods_and_services_s/buying_services_your_rights.htm#the_service_isn't_carried_out_with_reasonable_care_or_skillAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-16922216481204307672012-03-23T09:47:30.422+00:002012-03-23T09:47:30.422+00:00I've had highlights two other places without a...I've had highlights two other places without a problem. But it's made me wonder if I should ever have them again!Kitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-35391324255187661422012-03-23T09:46:31.828+00:002012-03-23T09:46:31.828+00:00That sounds like a more appropriate response!That sounds like a more appropriate response!Kitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-83011543835459025442012-03-23T09:45:59.477+00:002012-03-23T09:45:59.477+00:00Yeah, not planning on going back in person. From w...Yeah, not planning on going back in person. From where I was sitting on Tuesday I had the pleasure of hearing the manager and staff complaining / gossiping about everyone who came in! I tried to post the pic on their FB wall but it's set up so you have to friend request them first.Kitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-33876484119769680202012-03-23T09:43:48.184+00:002012-03-23T09:43:48.184+00:00Thanks for the advice, will check them out!Thanks for the advice, will check them out!Kitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-65850431993377111212012-03-23T09:43:20.865+00:002012-03-23T09:43:20.865+00:00Their FB page is set up so you have to friend requ...Their FB page is set up so you have to friend request for posting access. Looking through consumer direct to see how I should lodge a complaint.Kitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-36735193229402610172012-03-23T09:39:38.481+00:002012-03-23T09:39:38.481+00:00I didn't have much choice! It was the manager ...I didn't have much choice! It was the manager who told the stylist to charge me 'because I wanted more colours'. The alternative was to have a different hairdressers fix it and that would have cost even more :(Kitschy Coohttps://www.blogger.com/profile/14498979148251880818noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-18120467593579109962012-03-22T23:45:39.849+00:002012-03-22T23:45:39.849+00:00Oh no, that is really not good and no way should y...Oh no, that is really not good and no way should you have had to pay to fix their mistake! For some unknown reason I've always found Edinburgh to have a shortage of decent hairdressers. However, I would thoroughly recommend Layla who works at PSA on Lothian Road (or at least she did when I was last there) as her cuts and colours were always good.Stresshead Rednoreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-39448865081863082642012-03-22T23:14:08.019+00:002012-03-22T23:14:08.019+00:00That really is well out of order :-( - no way shou...That really is well out of order :-( - no way should you have had to pay extra to correct their mistake. They have a Facebook page too - might be worth stating your case on there - maybe they'll change their mind...Carolynhttps://www.blogger.com/profile/03550573375493595738noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-39188522632139350632012-03-22T21:30:57.611+00:002012-03-22T21:30:57.611+00:00What the hell?! Why did you pay?! Why why?!! You a...What the hell?! Why did you pay?! Why why?!! You are entitled to have it fixed for free!! Oh my dear god, I am outraged!!Anonymoushttps://www.blogger.com/profile/04483154088860237621noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-455843572913404102012-03-22T21:16:37.072+00:002012-03-22T21:16:37.072+00:00I would definately let them know you are naming an...I would definately let them know you are naming and shaming them - terrible service. Toni and Guy once cut more than I wanted off my hair (like 4 inches!) then when i complained, offered me a voucher for a free haircut!!! ha ha.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-19040606573225855742012-03-22T20:57:34.333+00:002012-03-22T20:57:34.333+00:00Maybe you should email them that photo and suggest...Maybe you should email them that photo and suggest they use it on the slideshow on their front page. <br />I hate shitty service, they were well out of order to charge you to correct THEIR mistakes. Try writing to them if you don't want to go back in again? I am horribly intimidated by posh hair dressers.Pickled Weaselhttps://www.blogger.com/profile/13314110021040229107noreply@blogger.comtag:blogger.com,1999:blog-5435738925121167166.post-80910548909166814652012-03-22T20:53:01.123+00:002012-03-22T20:53:01.123+00:00noooo they shouldn't have charged you. I had s...noooo they shouldn't have charged you. I had some awful highlights that Toni and Guy botched in my hair redone for free, never went back or had highlights again, too much trouble.Kate at M is for makehttps://www.blogger.com/profile/17345613546789342113noreply@blogger.com