Thursday, 22 March 2012

And then I joined The White Stripes

If you're not my friend on Facebook, you've missed out on some epic whining this week. Firstly, I have my biannual dose of tonsilitus. But even more harrowing, I had a disastrous set of appointments at a hair salon. Why 'sets', you ask? Because first they did this:


Those are 'blonde' highlights that were left on so long that huge sections of hair turned white-grey. Because the highlights took more than three hours (including an hour when the foils were on but not checked) and subsequently I was running late to pick up the kids, I had to leave with my hair wet and I didn't realise how bad it was until later. With a friend for moral support (and to confirm that it was in fact terrible), I returned the next day to express how unhappy I was and that I would like it fixed. The good news: tonight it was fixed*. The bad news: they charged me to fix it. I don't think I've ever named-and-shamed a company before, but here I go.

*If by fixed you mean given an all-over colour not too far from my natural colour.
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21 comments:

  1. Kate at M is for make22 March 2012 at 20:53

    noooo they shouldn't have charged you. I had some awful highlights that Toni and Guy botched in my hair redone for free, never went back or had highlights again, too much trouble.

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    1. Kitschy Coo23 March 2012 at 09:47

      I've had highlights two other places without a problem. But it's made me wonder if I should ever have them again!

      Delete
  2. Pickled Weasel22 March 2012 at 20:57

    Maybe you should email them that photo and suggest they use it on the slideshow on their front page.
    I hate shitty service, they were well out of order to charge you to correct THEIR mistakes. Try writing to them if you don't want to go back in again? I am horribly intimidated by posh hair dressers.

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    1. Kitschy Coo23 March 2012 at 09:45

      Yeah, not planning on going back in person. From where I was sitting on Tuesday I had the pleasure of hearing the manager and staff complaining / gossiping about everyone who came in! I tried to post the pic on their FB wall but it's set up so you have to friend request them first.

      Delete
  3. Anonymous22 March 2012 at 21:16

    I would definately let them know you are naming and shaming them - terrible service. Toni and Guy once cut more than I wanted off my hair (like 4 inches!) then when i complained, offered me a voucher for a free haircut!!! ha ha.

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    1. Kitschy Coo23 March 2012 at 09:46

      That sounds like a more appropriate response!

      Delete
  4. Unknown22 March 2012 at 21:30

    What the hell?! Why did you pay?! Why why?!! You are entitled to have it fixed for free!! Oh my dear god, I am outraged!!

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    1. Kitschy Coo23 March 2012 at 09:39

      I didn't have much choice! It was the manager who told the stylist to charge me 'because I wanted more colours'. The alternative was to have a different hairdressers fix it and that would have cost even more :(

      Delete
  5. Carolyn22 March 2012 at 23:14

    That really is well out of order :-( - no way should you have had to pay extra to correct their mistake. They have a Facebook page too - might be worth stating your case on there - maybe they'll change their mind...

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    1. Kitschy Coo23 March 2012 at 09:43

      Their FB page is set up so you have to friend request for posting access. Looking through consumer direct to see how I should lodge a complaint.

      Delete
  6. Stresshead Red22 March 2012 at 23:45

    Oh no, that is really not good and no way should you have had to pay to fix their mistake! For some unknown reason I've always found Edinburgh to have a shortage of decent hairdressers. However, I would thoroughly recommend Layla who works at PSA on Lothian Road (or at least she did when I was last there) as her cuts and colours were always good.

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    1. Kitschy Coo23 March 2012 at 09:43

      Thanks for the advice, will check them out!

      Delete
    2. Anonymous23 March 2012 at 12:26

      Hi Amanda,

      You are entitled to have a service put right without charge if it has been done without reasonable care:

      http://www.adviceguide.org.uk/scotland/consumer_s/consumer1_buying_goods_and_services_s/buying_services_your_rights.htm#the_service_isn't_carried_out_with_reasonable_care_or_skill

      Delete
  7. Anonymous23 March 2012 at 12:27

    I mean NOT done with reasonable care! sorry!

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  8. Cindy23 March 2012 at 14:45

    I'm in disbelief that they charged you to fix THEIR mistake. Please keep us updated...

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    1. Kitschy Coo23 March 2012 at 20:45

      I'm writing a complaint letter tonight... I would be surprised if they care though!

      Delete
  9. Ady24 March 2012 at 22:35

    You should send a copy of the complaint letter to your local papers too. That's awful customer care. :-(

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  10. Anonymous28 March 2012 at 10:40

    I have just had exactly the smae experience - consequences of which I look 10 years older and greyer than before the 'highlights'. I wasn't brave enough to complain (and yes I wondered too why it took 3 hours...)which I should have done - it's a shame because my regular hairdresser is on maternity leave and so I was left at the tender mercy of someone else and up until now (and after 8 years) I have had no complaints. Will be purchasing all over colour from Tescos at the weekend.....

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    1. Kitschy Coo29 March 2012 at 09:29

      Oh nooooo! I'm so sorry that you've had a bad one too. If it's your normal salon but someone else, I would definitely go back in to complain. Probably more likely that they'll be nice than a salon that doesn't know you. Hope you can get it fixed x

      Delete
  11. Unknown19 April 2012 at 20:07

    booo, that's atrocious. It seriously looks like they just made you a senior citizen against your will and then charged you to fix it. Which if you think about it, clever clever but quite naughty.

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